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Home > About SuccessWare

About SuccessWare21

SuccessWare®21 is the complete business management solution for your residential service company. SuccessWare21 was built from the ground up specifically for the residential home services company. Since our inception we have focused specifically on the needs of contractors in the HVAC, Plumbing, Electrical and Roofing fields. Our focus on meeting the specific needs of these types of companies has made us the recommended software choice many of the largest national (and international) contracting groups in North America including AirTime 500, Plumbers Success International (PSI), Electricians Success International (ESI) and Roofer's Succes International (RSI). Additionally SuccessWare21 is the software of choice for hundreds of Benjamin Franklin Plumbing, One Hour Heating and Air Conditioning and Mr. Sparky Electrical franchises in the United States and Canada. We are also a vendor partner of the Service Roundtable and have users who are members of many other groups including Nexstar and the National Comfort Institute (NCI)

SuccessWare®21 offers tools that not only will make running your business easier but allow you to manage all aspects of it from one convenient place.

We provide features such as:

  • Managing customer service files
  • Taking inbound customer calls
  • Dispatching - including alpha-paging and mapping
  • Complete accounting functions
  • Customer Database Marketing
  • Sales Lead Tracking and Opportunity Management
  • Purchasing & Payables
  • Project Management & Job Costing
  • Inventory Controls
  • Management Reporting
  • General Ledger Budgeting
  • Time-card, Commission & Payroll Management with both QuickBooks and ADP payroll integration

What Sets us Apart?

In a word... Service.  At SuccessWare21, our philosphy is that we are not just providing your company with software, but rather that we are entering a relationship to help your business to grow. 

SuccessWare's support staff are not only specialists in the usage of SuccessWare, but each of them have a deep understanding of the specific practices within your industry. This allows them to not only offer you assistance on what options to select, but they can tell you why those options will be beneficial in helping your business to grow. Each of the members of our support staff spend part of their time working in the field with our clients assisting them with onsite implementation. This experience assures that they understand the day-to-day issues that your business encounters and allows them to offer the best possible instruction in helping you to achieve your company's long term goals.

Whether it be assistance with initial setup, getting a staff member up to speed on a certain process or helping the owner to know just the right report to manage a specific area of their business, our support staff is ready to become a valuable part of your team.