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Testimonials

"There are a lot of different software programs available for the service companies like mine- so why should I pick SuccessWare®21??"

Great question! Take a look at what some of our own clients have to say...

What Secret Does The President of an $8 Million Heating & Air Conditioning Company Know That Makes His Business Run Like A Swiss Watch?

"After having many major brands of software in my business over the past twenty years, SuccessWare®21 is a pleasant surprise. There is no equal. This is the first program that looks and works like today's modern software - not a re-worked old horse. At present time this program is running all dispatch, accounting and customer history functions in my $8 million business without a problem. Even a ten-year old child would not have problems operating this system... The true secret was in the painless conversion to this program."

Jack Emrick
President, Air Now of Sarasota and SuccessWare®21 User.   PHONE: 941-739-1511

Contractor Reveals The Secret That Helped Him Grow His Business From $300,000 to $2 Million In Just 4 Years

"I started my HVAC & Plumbing business in May of 1995. Within a year, I decided to purchase SuccessWare®21. When I purchased the original program, which was DOS-based, I had some initial set-up problems. I was really hard on them but what made the difference for me was how fast they got things resolved. The support was then and is now just fantastic. I couldn't imagine that anything could be as powerful as that DOS program until I saw the new Windows version. I've been on the Windows version for almost 4 months now and it amazes me... how powerful it is - yet how simple it is.

Back in 1995, we did about $300,000 in business. Now we're doing over $2 million a year. For me, I wouldn't know what my business would look like without SuccessWare®21."

Bill Jones
President, Jones Services Co. and SuccessWare®21 User.  PHONE: 914-343-4393

Worried About Spending a Few Hundred Dollars On Monthly License Fees? This Contractor Says SuccessWare®21 Saved Him At Least $50,000 A Year!

Sorry it took so long to write you this letter. We attended the AirTime 500 Expo in January and it has been a whirlwind of execution with all the new ideas we gathered at the Expo.

I am writing this letter to you and the SuccessWare staff to officially "put on paper" our satisfaction with the software and the important management reports it provides.

It has made a tremendous difference in how we can now manage our business and not have the business manage us. Before starting with SuccessWare®21 we ran a custom accounting package and a custom scheduling package side by side. It was very time consuming and did not give us 10% of the information we now have with the SuccessWare®21product.

We have just finished our first full year of running SuccessWare®21. It is great! From the first contact with the phone call to the happy check at the end, the information needed flows thru very efficiently and is exceptionally user friendly.

It is really great knowing at all times of the day exactly how the financials of the day, month and year are going. With our previous system, we knew about the 10th of the next month if we had a profitable month. Also, managing and tracking our agreement base has become just a click away instead of paging thru a whole library of 3" binders with all the necessary information concerning our 3,200 Service Agreements.

And there is more, SuccessWare®21has also permitted us to decrease our office staff by about four people and at the same time increase our customer service skills by at 400%. I would guess about $40,000-50,000 in just labor costs, not to mention the overhead - all money saved by SuccessWare®21! I will gladly volunteer my time to share our satisfaction with the software with any future users of Success Ware.

Thanks again for a great money-making, time saving, and customer friendly software product.

Scott Rohrer
The Rohrer Company, Lancaster, PA  PHONE: 717-299-7300

HVAC & Plumbing Contractor Reveals Why He's "Hooked" On His New Software Program

"I am the Service Division Operations Manager for Boulden, Inc., a diversified company, based in Delaware, that delivers fuel oil and propane with over 19,000 customers in our database, covering 3 states. We have several divisions along with fuel delivery, HVAC service, HVAC Install, Plumbing, Water Conditioning, LP service, Septic system service and Portable Toilet rental.

Our previous software restricted us from knowing our company as well as we wanted. We were looking for ways to make it work for us when we were introduced to SuccessWare®21. Since seeing a demonstration with (my boss) Tim Boulden, I was hooked.

We implemented the software in October 2000 on a limited basis in the plumbing department only, trying to see all aspects of the software before company wide use. That was the smartest thing we could have done. We found different challenges along the way and SuccessWare®21support was there to help, guide and fix problems as they occurred.

On January 1, 2001, we fully implemented the software within the Service Division of the company, including running water conditioning rental agreements, and have the ability to analyze information as never before. We still run into challenges along the way but SuccessWare®21support is very receptive to changes we need and they implement suggestions faster than any other software support I've been associated with.

I think it safe to say that going to SuccessWare®21was the smartest thing we could have done at the time. We have been able to implement programs and track them effectively. We can see our efforts work or not work and fix the systems and programs as we move forward. With our membership in Airtime and PSI, I can't imagine trying to do the things we learn and not have SuccessWare®21to track them.

It would be like driving down the road with a blindfold."

Curtis Bull
Boulden, Inc.   Phone: 302-368-2554

Former KRS/ServiceFirst User Reveals The Best Tool He's Got In His Business

"Even though I knew I had to replace my old DOS-based software (which was KRS/Service First), I was apprehensive about making a switch to SuccessWare®21.

I was concerned about the disruption it might cause and the time it would take to implement a new software system. Even though PSI recommended SuccessWare®21, I definitely wasn't going to jump into another software program until I was sure it would handle everything I needed.

After going live with SuccessWare®21on January 1st, I can say it's one of the single most valuable tools we have in my company. You wouldn't find anyone in our office who isn't tickled pink that we made the switch.

The biggest benefits we gained were the reports SuccessWare®21provides, how the PSI Straight Forward Pricing ties into invoicing, and the inventory management.

Every single day I have a report of what my techs sales are, their average tickets, how many calls they've been on, and anything else I need. And now I know exactly what my sales are by zip code, so we've been able to better target our marketing.

It was almost impossible to integrate the PSI Pricebook into my old software. That alone saved my office staff countless hours.

With all the software changes I've made in the last ten years, just finding SuccessWare®21alone pays for my investment in PSI."

David Ratliff
Midway Plumbing, Abilene, TX   PHONE: 915-698-4399

Successful Contractor from Myrtle Beach Bravely Admits, "I Would Be Lost Without It"

"Last week I sent out 1000 letters to my heating and cooling customers and a couple days later, 13 of those customers called me and set up appointments to get a new furnace and air conditioner. That was one simple letter that we sent out to our existing customers. That's only 1000 letters and we had 13 people call and respond to that, that actually set up appointments.

That's what you can do, whether it's furnaces, water heaters, it doesn't matter. If they're your customer and you market to them and they like your service and they used you before, chances are they are going to call you again if they're in need of something there. And SuccessWare®21gives you the ability to pinpoint these things, because you're not going to go through your files and make a list on a note pad and enter them all into the computer. You're not going to do that. You're already going to have the information.

My favorite thing about this software is when your tech goes on a call and write down the age of the equipment on the invoice. In SuccessWare®21, the equipment also gets aged. And guess what next year when that equipment has a birthday? The software automatically ages the equipment for you. You don't have to go in and say, 'Well the equipment was 11 years last year or 5 years ago so how old is it now.' It automatically does it for you.

The money you invest in SuccessWare®21is going to come back to you ten-fold in numerous ways, like the marketing ability you get.

There are so many reports you can get! Virtually any information you want - what type of call came in yesterday, is this advertising paying off that we're doing in the yellow pages, is this ad on the radio paying off for us, etc.

I get a phone call report every morning that tells me where our calls came from yesterday. I know if I'm running an ad in the newspaper and it's not paying off, I know to pull it and save myself some money right there. And that way, I can do something else. Or I know to pull an ad if I'm getting swamped with calls. And that's always a good problem to have!

You definitely have more control over your entire business, some of the headaches it has saved me, I don't know what I would do without it. In fact I would be lost without it."

Richie Drew
Myrtle Beach Heating & Cooling   PHONE: 843-448-6867

Former ServiceWorks User Wonders Why He Waited So Long To Switch To SuccessWare®21...And Confesses Making The Change Added $70,000 to his Bottom Line!!!

"Chris, I can't believe I waited so long to switch to SuccessWare®21. I thought my old software was getting the job done. My business was going well and my profits were good. Boy was I wrong!

We went 'live' with SuccessWare®21on August 1, 2001. At that point, I had 3 full-time office staff plus an outside accountant. I thought SuccessWare®21would make their jobs easier, but I never could have imagined how much extra time they would have on their hands. Simple things like putting invoices in the system...were now being done in half the time it used to take.

So my office staff had all this free time and I wasn't about to pay them to sit around and do nothing. On the other hand, I didn't want to get rid of anyone, so I started giving them new things to do. And they didn't like that - at all.

So now I'm down to one full-time office person - and I no longer need my outside accountant. I must have saved at least $70,000 and as remarkable as it may be, it's all a result of using SuccessWare.

So you could say I'm pretty happy about making the switch - even though I procrastinated for so long.

Keep up the good work!"

Gene Kelley
Service Now, Bloomington, Illinois