Home > Our Customers > A#1 Air, Carrolton, TX

A#1 Air, Carrolton, TX

Sherry Green, President
SuccessWare21 users since 2009

Prior to switching to SuccessWare21 we had separate database and accounting programs.  Nothing matched…ever!  We really couldn't track our sales, expenses, job costing, productivity, or our club memberships. This year we have over 100 employees and should hit $15 million this year in revenue. 

When switched to SuccessWare21 in October 2009, we were using Wintac for our database and dispatching and easyacct for our accounting software. While we liked several aspects of both of these programs, they just lacked the full tracking of so many important items that are critical to our success.  

Since switching to SW we have a true accounting of our company. We LOVE the agreement manager to keep up with our club members. We also really use the job debriefs to track our technicians productivity. We watch those numbers daily to see who is on target and to get the right tech to the right call.  It has really allowed us to be much more reactionary to what is going on in the field and correct issues so much faster. The tracking in all departments is great. 

SW can be complicated because it does soooo much.  It does take a little time to get everything into it and to learn all the features but it is well worth the effort. We have increased our sales this year nearly 50% and we do credit using SuccessWare21 as a contributor to our success.  We have been able to train dispatchers more quickly than with our old system and all of the reports and tracking have helped us see where we need to improve. 

We have used the support number many times. Not really with problems but with questions as we were implementing different steps in our move. We have always got great, friendly, fast help.  The person who answers their calls gets the right support person that can help you with your exact question to call you back, usually very quickly.   We are very happy with all the help we have received. One thing that impressed me was their knowledge of different ways to set things up depending on how you what your reports to work and how you plan on using the information. Different size companies can use this program different ways. We have definitely recommended Successware21 to others and continue to do so. Even though there are improvements we would love to see, it still has features that no other software offers.  We have several thousand club members and can't believe how easy it is to keep track of them and our income from them. That alone is worth the entire program to us.  Also we are able to departmentalize our entire company to keep track of expenses by department.  The benefits we gain from this program will help us to continue to grow in the future!