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Thos R Birnie & Sons, Hamilton, ON Canada

Rob Birnie, President

SuccessWare21 users since 2005

First off it has been great working with you guys.  Your team is extremely well organized and all members know exactly what they are talking about when I call.  It is great to know that when you need support for those hard to explain issues, your team is right with me and able to give immediate solutions 99% of the time.

Our business is about 20 Service techs and an install crew with Sales of approx 5 million per year.  We have been using Successware for almost 5 years now, prior to that we were on a very old dbase system.  Since going with Successware the efficiencies in all areas of our business have increased and we have had more accountability throughout those areas.  We are able to see where are techs are every minute of the day and at the end of the day we can tell whether or not we are on track.  I am always thinking about enhancements to Successware and the greatest part about it is the forum is a place to discuss them. I would love to see Successware move to a Tablet pc platform and I would like better tracking of concern calls.

From the first contact when calling , training in buffalo, on-site implementation, phone/tech support, and enhancements I have been extremely impressed.  I have recommended the program and will continue to do so.  We belong to an organization of 350 companies which helps contractors be the best in their industry.  The top 3 contractor’s in our organization this year all use SuccessWare.  This program is powerful and can uncover areas in your business that will make you streamlined and profitable.